Shipping policy

This Shipping Policy is issued by Pioneer Way LLC, the operator of Norse Vitalis.

Effective Date: July 18, 2026

1. Introduction

At Norse Vitalis, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on NorseVitalis.com.

  • Service name: Standard Shipping
  • Price: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
  • Average handling time: 1 to 5 business days
  • Average transit time: 5 to 10 business days
  • Total average delivery time: 6 to 15 business days
  • Destination: United States
  • Coverage: All products unless a product page says otherwise
  • Product Specific Policies: Some products have their own specific return and refund policies, shipping policies, and manufacturer warranties. If an item has any specific policies associated with that particular product or brand, it will be listed on that individual product page

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total average delivery time is 6 to 15 business days from the time you place your order. This includes 1 to 5 business days of handling and 5 to 10 business days of carrier transit. Business days are Monday through Friday (10:00am - 4:00pm CST) excluding weekends and holidays.

If an item needs extra time, the product page will show a note or you will be contacted with the updated time estimate. That note, or the communicated update, will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 15 business day window, email us at support@norsevitalis.com or call 877-517-5663.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 48-days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30-days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect
  • Refund timing Refunds are processed within 15 business days after we receive and inspect the return, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email support@norsevitalis.com
  • Phone 877-517-5663
  • Address Pioneer Way LLC c/o Norse Vitalis, 5900 Balcones Drive, STE 100, Austin, TX, 78731, United States
  • Service hours Monday to Friday, 10am to 4pm CST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Norse Vitalis.